At Princentre.co.uk we recognise the need to despatch on time and the responsibility we have to ensure that we achieve your deadlines. We are dedicated to ensuring that every job we do is completed on time. Please refer to our useful Design Requirements under Artwork preparation before making your first order to ensure that everything proceeds smoothly.
We offer four Service Levels:
Express
As standard all our work is handled at express speed. We show express turnaround times for each product in the pricing pages of the website. Note: The turnaround times quoted include the day you order only if the origination and payment arrives complete before 9.30am. 
Express Plus
For a 50% premium over our Express turnaround rates we will despatch in half the express time – that’s just two working days from order for Full Colour Leaflets and Gloss laminated Business Cards. Please Note: The turnaround times quoted include the day you order only if the origination and payment arrives complete before 9.30am.
Same Day Despatch
For ultimate speed, at a 100% premium on our Express turnaround rates, we offer a Same Day printing service for artwork supplied fully designed. The origination and payment must arrive before 9.30 am. The job will be printed and despatched in the same day. This service is available on selected items only, please confirm at the time of ordering or phone for details.
Economy Despatch Service
As an addition to our three main service levels we also offer an Economy service. This is available on the majority of products. Economy offers a 10% saving over our Express service for jobs which are less urgent.
Despatch Terms and Conditions
Please note: these are additional Terms and Conditions and should be read in conjunction with our General Terms and Conditions.
- Our terms are payment with order (unless you are an approved account holder).
- Turnaround times quoted WILL NOT include the day that we receive your order unless:
- Your order is placed online with artwork uploaded & payment received by 9.30 am.
- Your order is received by guaranteed post or some other guaranteed service by 9.30 am.
- Our Turnaround time is based on being supplied with a print ready PDF. Princentre.co.uk will not be responsible for any errors in the printed work where these errors were also in the PDF supplied.
- If we receive incomplete files, corrupt files or files which are of inadequate quality to use for print then we will ‘Stop the Clock’ on the turnaround until the problem is resolved.
- Where printing is despatched on time from Princentre.co.uk but is delivered late due to a shortcoming of our carriers, Princentre.co.uk will credit back, and be responsible for, the cost of the carriage only.
- Princentre.co.uk working days are Monday to Friday excluding Bank Holidays and other days clearly announced well in advance.
- Princentre.co.uk work hard to ensure the printing we supply is perfect. In the unlikely event of work being unacceptable due to a shortcoming at Princentre.co.uk then we will urgently reprint or otherwise make the job good. Princentre.co.uk will not reprint & credit the same job.
- Princentre.co.uk cannot take responsibility for damaged goods which have been accepted and signed for as being in good condition on delivery.
- Princentre.co.uk cannot accept responsibility for short deliveries on consignments (missing boxes) unless this is recorded on the delivery note.
- Some types of paper and card need to be run at slower printing speeds and require extra drying time, this can have implications on the turnaround time as indicated. We reserve the right to extend turnaround where heavy solid prints require extra time to dry.
- Free Next Day Delivery is offered for Mainland England, Wales and Scotland only. Deliveries to any other area and special options such as timed or Saturday delivery are chargeable.
- There are no refunds for late Free Deliveries and in common with all our Delivery services no claims for consequential loss due to Late Delivery will be entertained.